This study provides a broad case study of Corps of Engineers participation in the Model Construction Agent Program. The program's linkage and similarity to the Department of Defense's earlier Model Installation Program required examination of both initiatives. This, in fact, facilitated research because it allowed discussions with selected officials to cover views of both development of model initiatives and on perceptions from the installation perspective regarding engineering and construction support provided by Corps districts. Both programs evolved as attempts to foster the kind of bottom-up innovation and customer orientation within DOD which has been cited by Peters and Waterman in, In Search of Excellence, as characteristic of superior organizations. The stated construction agent program goal has been to enhance customer satisfaction by improving efficiency and responsiveness of engineering and construction management services to DOD facilities. The Army's program, implemented by Tulsa Engineer District, has enjoyed an energetic start with over 240 initiatives proposed in both mission and overhead areas. Future emphasis in the experiment should focus upon: innovations in the mission areas; continued monitoring of the Model Installation Program; improved processing times for proposed waivers, and capitalizing upon technological advances to improve internal procedures, information flow and internal reorganization.